The Business Management Essentials Series is a training series designed to help you become a more effective and efficient leader. The classes are designed for first level supervisors, managers new to supervising others, individual contributors likely to move into supervision, or experienced managers who would like a refresher. The updated content in the modules of this series includes topics that reflect current challenges faced by today’s managers in the workplace.
Topics included in the Business Management Essentials
Supervisory Roles and Responsibilities
- Meeting Supervisory Responsibilities
- Communicating Effectively
- Building Work Relationships
- Leading Others
Managing Employee Performance
- Setting the Stage for Excellent Performance
- Clarifying Expectations and Observing Performance
- Coaching and Providing Feedback
- Dealing with Challenging Performance Situations
Solving Problems and Managing Priorities
- Managing Time and Priorities
- Solving Problems
- Resolving Conflicts
- Supervising Projects
Managing Key Resources and Processes
- Interviewing and Selecting Employees
- Developing Employee Skills
- Developing a Team
- Building a Positive Work Climate