Weston Kensinger is associate teaching professor of biobehavioral health and director of the Douglas W. Pollock Center for Addiction Outreach and Research at Penn State Harrisburg.
Jagger Gilleland worked on the ITS Service Desk about a year before he was promoted to student manager, a role that involves more delegating, keeping student workers on task, and ensuring jobs are completed
The ITS Service Desk at Penn State Harrisburg typically employs 18 to 20 students per academic year. The students say they're gaining valuable hands-on experience and skills that are applicable for future jobs.
Students working the ITS Service Desk at Penn State Harrisburg help campus community members with a wide array of technology issues. They staff the desk on the lower floor of the Olmsted Building and help students, faculty and staff who come in with technology problems, in addition to managing technology issues around campus.
