ITS Student Service Desk

ITS Student Service Desk

The Penn State Harrisburg ITS Student Service Desk is a free service provided for any enrolled students.  If you have any questions or problems regarding the technology found on-campus, please feel free to stop by the service desk.  Additionally, if you are having any issues with personal devices, such as laptops, phones, or tablets, we can provide assistance.

Residential students: see the "Residence Halls" section lower on this page.

Accounts & Passwords

Please refer to the Accounts and Passwords page.

Connect to Tech - Student Technology Guide at Penn State

As you transition to life at Penn State, it's important to understand the technology resources available to you as a student. This guide introduces you to some of the University's most important Information Technology (IT) resources, ranging from how to access free software downloads to connecting to wireless.

Kiosk Stations

Kiosk stations are strategically placed around campus in case you need to check email, print something quickly, or perform an online search.

Kiosk Locations
Building Location
Olmsted 1st Floor Front Lobby
2nd Floor Center Lobby
3rd Floor Center Lobby
EABN 1st Floor & 2nd Floor
TL Front Lobby
Swatara Lobby at Registrar's Office
CUB Rear Lobby

Student Lounges

Student lounges are available to students to work on individual projects or in small groups. They offer comfortable seating and a wide range of IT solutions.

Lounge Locations
Building Location
Olmsted C8 - Lower Level
2nd Floor Center Lobby
2nd Floor East Lobby
3rd Floor Center Lobby
Library Cyber Cafe - Open 254x7
EABS 121
217

Printing in the Computer Labs

Printing in the Computer Labs and kiosk locations are managed through the Classroom and Lab Computing (CLC) organization at University Park. Each semester, students across the University are allocated 110 pages for printing at on-campus printers. Printing double-sided, counts as one page. Students can check their page allocation at CLC Printing Services.

Printing Locations
Building Location
Olmsted Rooms C12-C15 (Basement Labs)
2nd and 3rd Floor Center Lobby
Library Remote printer available in the Cyber Cafe
2nd Floor Lobby
Room 102, 106, 108, and 109
EABS 121
217
SEC

202
201N

Other Outside Registrar’s Office (Swatara Building)
Room 109 Eng (Engineering Lab)
Rear Lobby (Capital Union Building)
202 (Student Enrichment Center)

 

Remote Printing – Print from your personal computer whether you are on campus or off. Your print job will go to a remote print queue. Jobs printed are charged to your account the same as if you were printing from a lab location. You can then go to our print release stations located in the Library's Cyber Cafe and print your document. For instructions on how to set this up, to go Learning Applications and Technologies.

Residence Halls

Your Connection

Penn State Housing provides an Internet connection and access to the Penn State Network for students living on campus. Housing also provides free computer service through our IT Student Service Desks. Service Desk locations, hours, and contact information is available at Information Technology Services.

Residents must use these services appropriately and in compliance with all University, city, county, state, and federal laws and regulations.

Getting Connected

Wired and Wireless options are available. To register your device or for more information.

PSU Email - For additional information on access, training, or assistance visit Office365.

Residence Hall IT Support at Penn State Harrisburg - Location and hours available at Information Technology Services.

Wifi is available to students in the Residence Halls. Important notes:

  • Use of personal wireless routers are not permitted in wireless buildings.
  • Wireless printers, gaming consoles (including hand held), Windows and Blackberry phones, streaming devices like Chromecast, Roku, wireless portions of Apple TV or Time Capsules, and some Nook devices do not have the capabilities to connect to our secured Enterprise wireless networks.
  • Use a USB printer cable to connect a printer to your computer and the wireless capability of your wireless printer must be turned off.
  • Connect a gaming console with a wired Ethernet connection. 
  • Wired connections are also available but only one device can be registered to a specific port at a time. If you would like to connect multiple devices in your room you may use a wired router. All routers must be registered and setup by service desk employees. Please contact the service desk at 717-948-6188.

Please refer to Residence Life for more information on policies and procedures.

Wireless

Our Wireless page will get you started using your laptop, tablet, or phone on campus. Instructions are also available in several other languages

PSU Email

Penn State has adopted a single email and calendaring experience with Office 365. All students, staff, and faculty have free access to the Office365 application to Include Outlook. For more information on the applications, frequently asked questions, and training resources, visit Penn State’s Office 365 website at office365.psu.edu.

Penn State email is the major e-mail client used by any enrolled student attending the Pennsylvania State University.  You may access the messages on the official website at webmail.psu.edu.  However, mail settings on a variety of devices and clients can be configured to view your email messages.

Before viewing your email to mail client on a handheld device, you must enroll in the IMAP service.  Once you have accepted the terms of the service, it may take up to one business day before your messages begin to appear on your device.  This includes both old and new messages.  Please visit the IMAP enrollment page and sign into your Penn State account to complete the process.

Join the Service Desk

If you are an enrolled student who is looking for an internship or work experience in an information technology environment, working at the ITS Student Service Desk is a potential option.

  • Apply for a Student Service Desk Operator position at PSU Jobs