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ServiceNow® Fundamentals Training

ServiceNow® Fundamentals is designed for users with various organizational roles who are expected to work within the NOW Platform®. During this three day interactive training course, attendees will learn about the NOW Platform® User Interface, gain a basic knowledge of the database schema, understand uses for commonly accessed applications, and be introduced to advanced features and functionality, such as scripting and application development.

This course includes:

  • Application navigation and user interfaces like lists and forms
  • The importance of branding, as well as how to apply it to the platform
  • Users, groups, and roles
  • Task management using assignment rules, presence, and work notes
  • Notifications and chat • Running basic reports, as well as the benefits of metrics and dashboards
  • The database structure: tables, records, and fields
  • Protecting ServiceNow® instance data using Access Control rules
  • Populating the database using import sets
  • The structure of a configuration management database (CMDB) and associated configuration items
  • Two key ServiceNow® self service applications: Knowledge Base and Service Catalog
  • Using Flows and Workflows for process automation
  • Various script types used throughout the platform
  • Capturing and moving configurations between instances, using update sets
  • Some of the major tools and features related to application development

This program includes:

  1. Three days of instruction
  2. Participant manual and all materials

This course will also provide you with a Course Completion Certificate.

Have a Question?

Continuing Education

  • Professional Growth

    • Project Management Opportunities
    • Business Analysis Foundations
    • ServiceNow® Fundamentals Training
    • ITIL® Foundation
    • Supervision Essentials
    • Conversational Spanish
    • Conversational Spanish Level 2
    • Conversational Medical Spanish
    • Mindfulness in Business
  • Certification and Licensing Exam Review Programs

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    • SHRM Essentials of Human Resources
    • SHRM-CP™ and SHRM-SCP™ Certification Preparation Course
    • Network+ Exam Preparation Course
    • Security+ Exam Preparation Course
    • CISSP Exam Preparation Course
  • Continuing Education Credit Programs

    • Conversational Medical Spanish
    • Career and Technical Educator Courses
    • Courses for Nursing Students
    • Infant Toddler Certificate for Childcare Workers

See Also

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  • Staff Directory

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717-948-6000
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