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ITIL® Foundation

IT Infrastructure Library (ITIL®) is the most widely accepted approach to IT Service Management (ITSM) today, providing a framework of best practices drawn from both public and private sectors. Its adopt-and-adapt approach allows you to take what works and leave what doesn't.

Learn how to apply consistent processes in your support organization to exceed customer expectations. ITIL® Certification Training will give you the tools you need to plan, manage, and run a more effective support organization.

ITIL® Foundation (3 days)

Get your team up to speed on ITIL concepts and terminology.

*Participants will take the ITIL Foundation Exam at the end of the course.

This course includes:

  1. Understand the key concepts of service management
  2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  3. Understand the four dimensions of service management
  4. Understand the purpose and components of the ITIL service value system
  5. Understand the activities of the service value chain, and how they interconnect
  6. Know the purpose and key terms of 15 ITIL practices
  7. Understand 7 ITIL practices

The ITIL® Foundation examination is administered as part of the Day 3 agenda for this course.

ITIL® Basics (1/2 day)

Looking to introduce ITIL concepts to your IT organization? This will provide you enough info to get you started!

Have a Question?

Continuing Education

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See Also

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Penn State Harrisburg

A comprehensive college in southcentral Pennsylvania offering more than 70 undergraduate and graduate programs.
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