Laptop Support

Laptop Support

Wireless Support for Laptops

Anyone seeking support with wireless connections to the PSH network should start with the following two websites, which contain enough information to get 95% of our clients started with no further help: Wireless & Connecting to Wireless. If you find that you do need assistance, please read below and take the appropriate steps depending on whether you are a student or faculty/staff.

Student Services

Support

Students should see our Student Help Desk for general information on getting support.

Backups

ITS does not offer a backup service to students. All students should ensure that their data are backed up regularly. At a minimum, purchase a USB disk and make copies of all your files and folders on your USB disk. You might want to consider using Box to save your files. Any piece of information which is not located in two different places should be considered in danger of immediate loss.

Faculty & Staff Services

Support

ITS provides full support for University-owned laptops. Simply submit a Service Request and an ITS Consultant will contact you to schedule a time to work with you.

Backups

Please visit our Backup Service page for more information on backups.

Privately Owned Laptops

For private laptops (laptops not owned by Penn State), ITS staff are only able to help with issues directly related to connecting to the Penn State wireless network. If you are seeking assistance with issues not related to connecting to the wireless network, there are many private organizations in the area that will be happy to assist you for a fee.